This Privacy Policy of ProcEzy.com (hereinafter referred to as “site", “ProcEzy” or “We” or “Our” or “Us” or “Company”) governs the collection, possession, storage, handling, and management of personal identifiable information/data and sensitive personal data (hereinafter collectively referred to as "information") of the User(s) of the site.All User(s) and their representatives, including third-party vendors who access or use the Website/Brand/Logo/Business Name for any purpose (hereinafter referred to as “User(s)”), must read and understand this Privacy Policy. It has been formulated to safeguard the User(s)' privacy and outlines how the User(s) can ensure the protection of their personally identifiable information.By accepting the contents of this Privacy Policy, you consent to using or continuing to use our site. This Privacy Policy also applies to Users of the site accessed through mobile devices or any other similar device.ProcEzy is a platform that allows Users to communicate directly with one another via direct messaging, without any intervention from ProcEzy. We recognize the importance of privacy and the confidentiality of personal information. This Privacy Policy applies to all products and services provided by ProcEzy and details how ProcEzy collects, uses, and discloses information in relation to Users of the Platform.By visiting this Platform, providing your information, or availing our product/service, you expressly agree to be bound by the terms of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to data protection and privacy laws. If you do not agree, please do not use or access our Platform.
1. Collection of InformationProcEzy values the privacy of its Users. We take steps to ensure that we do not collect more information than necessary to provide our services and to protect User accounts. The following information may be collected at the time of User registration on the Platform:Registration Information: This includes, but is not limited to, User(s)' name, address, phone number, fax number, email address, gender, date and/or year of birth, and preferences. This information is essential for registration on the Platform.
ProcEzy also records and retains details of User(s)' activities on the Platform, including but not limited to the types and specifications of goods, pricing, delivery information, dispute records, and any information disclosed through communication forums provided by ProcEzy and/or its affiliates ("Activities Information"). Additionally, we gather and store usage statistics such as IP addresses, pages viewed, User(s)' behavior patterns, number of sessions, unique visitors, browsing activities, operating systems, and browser information, to help improve User experience and offer value-added services.Once a User registers, they are no longer anonymous to us, and all the information provided will be stored to facilitate service delivery and for compliance with statutory requirements. It is mandatory for Users to provide certain categories of Data (as specified at the time of collection). If the required information is not provided, ProcEzy may not be able to complete the registration process or provide the requested services.We may also track User(s)’ buying behavior, preferences, and any other information voluntarily provided on our Platform. This data is analyzed on an aggregated basis for internal research on demographics, interests, and behavior, which helps us serve our Users better. This may include data such as the URL you came from, your computer browser information, and your IP address.If Users send us personal correspondence, such as emails or letters, or if third parties send correspondence about a User’s activities on the Platform, this information may be stored in a file specific to the User.If you post messages on our message boards, chat rooms, or leave feedback, or use voice commands to shop, we will collect that information. We retain this data as necessary to resolve disputes, provide customer support, and troubleshoot problems, as permitted by law.
2. Purpose and Usage of Information/User(s) Data
ProcEzy may monitor, record, or review lead-related activities and chat interactions between Users for purposes of compliance, fraud prevention, quality assurance, and dispute resolution, as per the Company’s Terms and Conditions.By providing your User(s) Data to ProcEzy, you authorize ProcEzy to collect, retain, and use that data for the following purposes:• Verification of your identity, eligibility, and registration, to provide customized services.
• Providing customer service, responding to User queries, feedback, claims, or disputes.
• Enabling communication between Users, so that they may maximize business opportunities.
• Sending communications, notifications, newsletters, and customized mailers to you.
• Performing research or statistical analysis to improve the content, layout, product offerings, services, and for marketing and promotional purposes.
• Marketing communications: Subject to applicable laws, ProcEzy and its affiliated companies may use your personal information to send notices, surveys, product alerts, and other marketing materials regarding products and services.
• Subscription services: Your data may be used to offer you different subscriptions or packages.
Additionally, if you voluntarily submit information for publication on the Platform, you are deemed to have given consent for the publication of such information.
3. Disclosure of InformationProcEzy may disclose and transfer collected information to external service providers who we rely on to provide services to us or to you directly. Information may be shared with:• Affiliated companies for enhanced efficiency, relevancy, and innovative business matchmaking.
• Government or regulatory agencies, as mandated by law, for identity verification, investigation, prosecution, or punishment of offenses.
• Third-party service providers, including payment processors and cloud service providers, facilitating service requirements for User(s).
• Business partners for sending their business offers to the User(s), which are owned and offered by them independently.
• Financial institutions or vendors for enabling them to offer products or services to the User(s).While we make efforts to protect User data, we cannot guarantee the complete security of your data.All voluntary information uploaded on the Platform (including product details, feedback, etc.) may be made publicly available. Once disclosed, this information is considered public, and User(s) relinquish any proprietary rights in such information.
4. Security Precautions
We take reasonable steps to protect your information, including physical, electronic, and procedural safeguards. While we use secure servers to protect your data, the internet inherently has security risks, and complete security cannot be guaranteed. User(s) are responsible for securing their login credentials.
5. Cookies
We use cookies, pixel tags, web beacons, mobile device IDs, and similar technologies to collect and store information regarding your use of the site and to track your visits to third-party websites. A "cookie" is a small piece of data sent to your browser and stored on your device.We use cookies for functions such as remembering preferences, personalization, and tracking usage patterns to improve your experience. You may also encounter cookies placed by third parties that we do not control. By using the Platform, you consent to the use of cookies.
6. Data Collection Relating to Children
We do not knowingly collect or maintain Personally Identifiable Information (PII) from individuals under 18 years of age. Our Platform is not directed at children, and use of our Platform is only available to those who can form legally binding contracts. If we discover that a child under 18 has provided personal information, we will delete that information promptly.
7. Data Retention
ProcEzy retains User information as long as it is required to provide services or for statutory compliance. We may retain data to prevent fraud, for future use, or for other legitimate purposes. In some cases, data may be retained in anonymized form for analytical and research purposes.
8. Your Consent
By using our Platform or providing your information, you consent to the collection, use, storage, and disclosure of your data in accordance with this Privacy Policy. If you provide personal information about others, you confirm you have the authority to do so and permit us to use that information in accordance with this Privacy Policy.
9. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our information practices. When this happens, we will post the new Privacy Policy on the Platform and indicate the date of the last update. By continuing to use the Platform after such updates, you consent to the revised terms.
10. Applicable Law and Jurisdiction
This Privacy Policy is governed by the laws of India. Any disputes arising out of this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Bengaluru.
